Privacy Policy

Effective Date: December 2024

ABC Appliance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website abcappliance.ca or engage with our services. By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information from you to provide and improve our services. The types of information we collect include:

Personal Information: Name, address, phone number, email address, and payment details.
Service Details: Information about the appliance services you book or request.
Usage Information: Data about how you interact with our website, such as IP address, browser type, pages viewed, and other analytics.
Text Message Communications: When you provide your mobile number, we collect and use this information to send service-related text messages.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill the service requests.
To communicate with you about your service, including via email or text messages.
To improve our website, and services.
To send updates, promotions, and other marketing communications, where permitted by law.
To comply with legal obligations and resolve disputes.

3. Text Message Communications

We use text messaging to communicate with you about your service. Normal messaging rates apply, and the frequency of messages may vary.

Privacy of Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Exclusions: All other categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Opt-Out: You may opt-out of text messaging at any time by replying to any message with “STOP” or contacting us at info@abcappliance.ca. This will end communications from that particular phone number. You may continue to receive service-related and other non-marketing text messages from other phone numbers managed by us, and you can opt-out of those in a similar fashion.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: To trusted third-party service providers who assist in delivering our services
Legal Requirements: To comply with legal obligations, enforce our policies, or protect our rights and safety.

5. Your Rights

You have the right to:

Access, update, or delete your personal information by contacting us at info@abcappliance.ca.
Opt-out of marketing communications by clicking "Unsubscribe" in any email or replying "STOP" to text messages.
Request details about how your information is used and shared.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can adjust your browser settings to refuse cookies, but some features of our site may not function properly.

7. Data Security

We take reasonable steps to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@abcappliance.ca
Phone: +1 236-600-0300

By using our services, you acknowledge that you have read and understood this Privacy Policy.